Customer information Nuvama BV
Company details
Order and delivery information:
1. Placing orders
Orders can be placed via the agreed communication channels, such as email or a specific telephone number. For more information, please contact us at info@nuvama.nl.
2. Terms of Delivery
o Delivery takes place in accordance with Incoterms® 2020, standard "EX Works" (EXW), from Nuvama's location in Apeldoorn, unless otherwise agreed in writing.
o Delivery times and availability are confirmed per order.
3. Minimum order quantities
Minimum order quantities are determined depending on the product and the agreements with the customer. Please contact us for specific conditions.
Payment terms:
1. Payment term
Payment must be made within 8 days of the invoice date, unless otherwise agreed in writing.
2. Payment methods
Payment can only be made by bank transfer to the account number stated on the invoice.
3. Penalties for late payment
Interest will be charged on late payments, as described in Nuvama's general terms and conditions.
Returns and complaint handling:
1. Return Policy
Returns are only accepted after prior written approval from Nuvama.
Please contact us via info@nuvama.nl for this.
Please note: custom-made products or private label products are not eligible for return.
2. Complaints procedure
Any complaints regarding delivered products or services must be submitted in writing within 7 days of receipt.
to be reported.
In your report, clearly indicate:
o The invoice number and/or order number.
o A description of the complaint.
o Photos or other relevant documentation, if applicable.
Frequently Asked Questions (FAQ):
How can I become a customer at Nuvama?
New business customers are registered after verification of company details and an initial written
agreement
1. Does Nuvama offer private label products?
Yes, Nuvama develops and supplies products under private label. Contact us for the possibilities.
2. What are the standard delivery times?
Delivery times depend on product availability and are confirmed upon placing an order.
of the order.
3. Can I view the general terms and conditions?
Yes, the general terms and conditions are available upon request and can be consulted via the website.
Relevant documents
Changes and additions
Nuvama reserves the right to change this customer information at any time. Check this page.
or the provided document regularly for the most up-to-date information.
Date of the last update: 1 December 2024