Customer information Nuvama BV
Company details
Order and delivery information:
1. Placing orders
Orders can be placed through the agreed-upon communication channels, such as email or a specific phone number. For more information, please contact us at info@nuvama.nl.
2. Terms of Delivery
o Delivery will take place in accordance with the Incoterms® 2020, standard "EX Works" (EXW), from Nuvama's location in Apeldoorn, unless otherwise agreed in writing.
o Delivery times and availability are confirmed per order.
3. Minimum order quantities
Minimum order quantities are determined depending on the product and the customer's agreements. Please contact us for specific terms and conditions.
Payment terms:
1. Payment term
Payment must be made within 8 days of invoice date, unless otherwise agreed in writing.
2. Payment methods
Payment can only be made by bank transfer to the account number stated on the invoice.
3. Fines for late payment
Late payments will incur interest, as described in Nuvama's terms and conditions.
Returns and complaints handling:
1. Returns Policy
Returns will only be accepted upon prior written approval from Nuvama.
For this, please contact us via info@nuvama.nl.
Please note: custom-made or private label products are not eligible for return.
2. Complaints procedure
Any complaints about delivered products or services must be submitted in writing within 7 days of receipt.
to be reported.
Please indicate clearly in your report:
o The invoice number and/or order number.
o A description of the complaint.
o Photos or other relevant documentation, if applicable.
Frequently Asked Questions (FAQ):
How can I become a Nuvama customer?
New business customers are registered after verification of company details and an initial written
agreement.
1. Does Nuvama offer private label products?
Yes, Nuvama develops and supplies private label products. Contact us to discuss the possibilities.
2. What are the standard delivery times?
Delivery times depend on product availability and will be confirmed upon placement.
of the order.
3. Can I view the general terms and conditions?
Yes, the general terms and conditions are available upon request and can be consulted via the website.
Relevant documents
Changes and additions
Nuvama reserves the right to change this customer information at any time. Please check this page.
or the provided document regularly for the most up-to-date information.
Date of last update: December 1, 2024